Cancellation & Refund Policy

This Cancellation & Refund Policy applies to paid digital learning subscriptions on Avora Learn, operated by Orvexa AI Technologies Private Limited (registered office: 209, Kohinoor Enclave, Ladhewali, Jalandhar - 144004, Punjab, India).

It covers cancellation of auto-renewing plans and refunds of fees already charged. Free accounts and free previews are not refundable because no payment is charged. Our Terms of Service also describe cancellation (§6) and refunds (§7); where detail differs, this page controls for cancellations and refunds.

You may cancel a paid subscription at any time. Cancellation stops future automatic renewals so you will not be charged again for that plan after the current paid period ends.

• How to cancel: use the billing or subscription settings in your signed-in account (when available), or email support@avoralearn.app from your account email with the subject line "Cancel subscription." You may also use our Contact page or call us at +91 73473 78249.
• When it takes effect: cancel before the next billing date to avoid the next renewal charge. Cancellation takes effect at the end of the then-current paid period unless we confirm an earlier end in writing by email.
• Access after cancel: you keep access to paid features included in the plan you already paid for until that period ends. Cancellation alone does not refund fees already paid for the current period.
• No forced auto-renew: you may stop renewals as above without completing further lessons. We do not charge new periods after a valid cancellation is recorded before the renewal date.

You may request a refund of a paid charge if all of the following apply:

• You request it within 7 days of the initial paid charge for that subscription period (or, for a renewal, promptly after the renewal charge as described below), and
• You have not completed a substantial portion of paid content for that purchase (generally more than about 20% of the course lessons for the relevant product), and
• The charge was not already refunded, reversed, or successfully disputed with your bank or card issuer.

Renewal charges may be refunded only if requested promptly after the renewal and usage of the renewed period is minimal. We review each request in good faith and may ask for purchase details to verify the transaction.

• Requests made after the eligibility window without an exceptional reason
• Accounts suspended or terminated for Terms of Service violations
• Dissatisfaction alone after extensive use of paid content beyond the substantial-use threshold
• Promotional credits, referral bonuses, or free-tier benefits (unless refund or credit is required by applicable law)
• Cancellation of a subscription after the free trial ends without a paid charge during the trial (if a trial is offered and no money was collected)

Nothing in this policy limits rights that cannot be waived under applicable Indian consumer protection law (including, where applicable, the Consumer Protection Act, 2019 and rules for online sales / e-commerce). If mandatory law requires a broader remedy, that law prevails.

Email support@avoralearn.app with the subject "Refund request" and include:

• Account email used for the purchase
• Purchase date and plan name
• Payment reference / order or Stripe receipt id if available
• Brief reason for the request

You can also reach us via the Contact page or at +91 73473 78249. Refund requests and cancellation requests are separate—ask clearly for both if you need them.

We aim to respond to complete refund requests promptly. Approved refunds are typically initiated within 5–10 business days to the original payment method via our payment processor (for example Stripe). Banking networks may take additional time to post the credit. We will confirm by email when a refund is issued or explain if a request cannot be approved.

After a full refund of a period, paid access for that purchase may end as of the refund (or as we state when we confirm the refund). Partial refunds, if offered as a goodwill measure, do not create any obligation to offer the same terms again.

• Cancel = stop future automatic renewals; keep access until the end of the period already paid.
• Refund = request money back for a charge that already occurred, only when Section 3 eligibility (or mandatory law) applies.

Cancelling under Section 2 does not automatically trigger a refund of the current period.

If you open a dispute or chargeback with your bank or card issuer, we may pause or restrict account access while we investigate. We encourage you to contact us first so we can resolve billing issues faster. Fraudulent or abusive chargebacks may lead to permanent account closure under our Terms.

Cancellation, refunds, and billing: support@avoralearn.app· phone +91 73473 78249· Contact Us. Related: Terms of Service.